Privacy policy

Privacy policy

Last Updated: May, 2026

This Privacy Policy describes how PT DOSSINDO (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dossindo.co.id (the "Site") or otherwise communicate with us regarding the Services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law in Indonesia, including Law No. 27 of 2022 on Personal Data Protection ("PDP Law").

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, and to protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services.
Information We Collect Directly from You:

  • Contact details including your name, address, phone number, and email.

  • Order information including billing address, shipping address, payment confirmation, and transaction history.

  • Account information including your username, password, and security questions.

  • Shopping information including the items you view, put in your cart, or save to your account (e.g., loyalty points, reviews, or gift cards).

  • Customer support information including information you choose to include in communications with us.

Information We Collect about Your Usage: 

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include device information, browser type, IP address, and information regarding how you access and use our Site.

Information We Obtain from Third Parties:
We may obtain information from vendors and service providers who collect information on our behalf, such as payment processors, logistics partners for delivery fulfillment, and data analytics providers.


4. How We Use Your Personal Information

Providing Products and Services: To fulfill our contract with you, including processing payments, fulfilling orders, arranging shipping, and managing your account.

Marketing and Advertising: To send promotional communications and show you advertisements for products or services that may interest you. You may opt-out of marketing communications at any time.

Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You: To provide customer support and improve our Services in our legitimate interests to be responsive to your needs.


5. How We Disclose Personal Information

We do not sell your personal information. In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, and shipping).

  • With business and marketing partners to provide services and advertisements to you.

  • With our affiliates within our corporate group for operational efficiency.

  • For legal compliance or in connection with a business transaction such as a merger or acquisition.

6. Your Rights

Depending on your residency, pursuant to the Indonesia PDP Law, you have certain rights regarding your personal information, including:

  • Right to Access: To request a copy of the personal information we hold about you.

  • Right to Rectify: To request that we correct inaccurate or incomplete information.

  • Right to Erasure: To request the deletion of your personal information, subject to certain legal exceptions.

  • Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

  • Right to Data Portability: To receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided below.

7. Security and Retention

Please be aware that no security measures are perfect, and we cannot guarantee "perfect security." We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.


8. Contact 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at admin@doss.co.id or contact us at:

PT DOSSINDO
Jl. Jenderal Sudirman Lantai 1, RT.1/RW.3, Gelora, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10270